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At CEX Solutions, we understand that you may have questions about our products, services, or policies. That’s why we’ve compiled this comprehensive FAQ section to address some of the most common inquiries we receive. Whether you’re a new customer seeking information or a returning client looking for clarification, we hope you’ll find the answers you need here.

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Why can’t I access any functionalities?

❓ I can log into the system, but none of the functionalities are accessible. Why is that?

❗ You don’t have an assigned position in the organization, which means you currently have no role or access privileges. Please ask your admin to assign you to a relevant position.

Why do I see a white screen when logging in?

Sometimes, when accessing the application link, the page may not load correctly and remain blank (white screen).

This typically occurs right after a new code release, when the older version of the application remains cached in the browser.

Solution:

1. In your browser, right-click anywhere on the page and select Inspect.
2. Right-click the Reload button (usually near the address bar).
3. Select Empty Cache and Hard Reload.
4. Attempt to log in again

You can see the steps described above illustrated in the screenshots below:

                                                                    Step 1

                                                                                    Steps 2&3

Customer count mismatch between Segmentation and Master Plan Guidance